If you would like to test the latest versions of Auto-Bounce before they are released to the public, you can request to join our beta team. Qualifications for the Public Beta Team: You must be a registered owner of Auto-Bounce. Submit your results at least 2-4 times a month. (participation will be evaluated regularly) Be able to follow instructions with attention to detail. Be kind, courteous, and professional. To Join: Login or create a user account here After your account is active (note the email you used to register), click on the Support Link above & click "Submit Ticket." Enter the Subject "I want to Join the Beta Team." Under "Issue Type," choose "BETA Team Request." Enter your Mac Model and Logic Version in the fields. In the Description, please write your full name, email address, and why you will make a great beta tester. And that's it. If you are accepted, you will be notified via email. Thanks for your interest in joining our beta team!

Jump to any video by clicking below. Quick Intro to Auto-Bounce™ How to Configure Logic Pro Logic Pro Preparation Tips Auto-Bounce Interface Overview Stem and Mix Mode Basics Choosing your Start and End Points Using the Naming Convention Editor AUX Channel Muting and Master Out Insert Bypassing Using the Visibility Filters THE USER MANUAL can be found HERE Coming soon... Advanced Techniques for running multiple jobs Quick Intro to Auto-Bounce™ How to Configure Logic Pro Logic Pro Preparation Tips Auto-Bounce Interface Overview Please note that this video depicts an older version of Audio-Bounce and is missing the Save Job Sets buttons. An updated video will be posted soon. Stem and Mix Mode Basics Choosing your Start and End Points Using the Naming Convention Editor AUX Channel Muting and Master Out Insert Bypassing Using the Visibility Filters

Pre-Sales Questions: Technical Issues:

We know you are busy, and we respect your time. We can help you most time-efficiently if you follow these instructions when reporting an issue. If you are super rushed, #2 below is the bare minimum we need to start resolving your problem. Before contacting support: 1. Please ensure you are using the latest version of Auto-Bounce. The most recent releases and public betas can be found here. 2. Before sending a support request, please check the Knowledge Base, Quick Start Guide, and F.A.Q. 3. If you need to contact us or report a problem, you can submit a ticket by clicking here. In order to address your issue as quickly as possible, please include the following in your report: Please include your Auto-Bounce version, Logic version, Mac OS and Model. A Video Capture of the issue (we recommend DropBox Capture or Quicktime) The Logic Project you are using. (You can remove MIDI, Audio and all PLUGINS if you have security concerns) The Crash Report file. Instructions are below. (Do not copy and paste the crash report) A Debug Report. Instructions are below. Again, If you are in a rush, the video capture is the most important thing to send us and is often enough to resolve most issues. If you do not see an immediate response in your email, it may have gone to your spam folder. To ensure you don't miss our response, please allow emails from "support@auto-bounce.freshdesk.com" and add this email address to your address book. Sending us a Crash Report: 1) Open the Console application on your Mac. 2) Click on "Crash Reports" in the left panel. 3) Make sure your reports are sorted by Date, with the newest one at the top 4) You should see "AutoBounce" at the top under "Process Name." 5) Right-Click (Control-Click) on the AutoBounce entry and select "Reveal in Finder." 6) A new Finder window will open. Please drag that ".ips" file into your reply to us. Sending us a Debug Report: In some cases, we might request that you send us a debug report. If so, the video below will walk you through the process.

You will find the following files in the Auto-Bounce folder: Please review the READ ME FIRST document before using Auto-Bounce. We also strongly encourage reading the user manual to get the most out of Auto-Bounce. You can also review a variety of Auto-Bounce videos here.